IT Services Management
Effectively manage user requests related to IT services or support requirements.
Create an intelligent and fully automated workflow to timely manage and resolve requests ensuring consistent service delivery, improved response times and enhanced user satisfaction.
Optimize your business processes, reduce costs, and enhance customer satisfaction
Incident Management
Rapid response and resolution for unplanned interruptions to restore normal service operation as quickly as possible.
Problem Management
Identify and eliminate the root causes of incidents to prevent future service disruptions and improve stability.
Service Desk
Single point of contact for users, providing support and guidance for all IT-related issues and requests.
Streamline service delivery
Streamline service delivery, automate workflows, and enhance user experience. With powerful capabilities for service requests, and case management
Create service tickets on a preferred platform to allocate work
Pre-assign the activities or tasks related to alerts to responsible individuals or teams. When an alert occurs, related service ticket will automatically trigger and notify the individuals or teams who are responsible at once. This will facilitate the right person/s to respond immediately to the alert.
Service tickets can be also created in Rapidomize Task or other preferred platforms like JIRA, Zendesk, Freshdesk, etc.
Assessment
Analyze your current IT infrastructure, processes, and business requirements.
Process Automation
Automate simple to complex processes in minutes with a no-code builder.
Case Management
Handle ticketing and support requests on quick and powerful boards.
Digital Transformation
Achieve agility and better adaptability to run hassle-free business operations .
Citizen Development
Empower business users to access the tools once used exclusively by developers.
Map APIs
API mapper from simple API to advance complex integrations.